Evaluation of the Level of Users' Satisfaction with Services Quality which are Provided by Courts in Ivano-Frankivsk oblast

Donor: United States Agency for International Development (USAID), Millennium Challenge Corporation (MCC) through The Ukraine Rule of Law Project
Partners: Kolomiya Economic Development Association (Kolomiya), Private Initiative Development Agency (Ivano-Frankivsk)
Timeframe: June-December 2008
Project Area: Ivano-Frankivsk and Kolomiya (Ivano-Frankivsk oblast)
Project Budget: 96 800,00 UAH

Objective: to evaluate quality of some court system aspects in Ivano-Frankivsk oblast Court of Appeal, Ivano-Frankivsk city court, Kolomiya city court; and to offer recommendations of how to increase quality of their work for customers.

Specific Objectives

• To find out public opinion of Ivano-Frankivsk oblast Court of Appeal, Ivano-Frankivsk city court, Kolomiya city court activity via some of their performance aspects quality reflection by the following criteria: court services correspondence to actual and potential needs; services accordance/ receiving timeliness; availability and citizens awareness of'services proceeding and potentialities;
• To define those aspects in court performance, which are critical as for quality and availability level;
• To conduct summarizing analysis and to total the results received; to work out the appropriate recommendations for possible ways to increase court performance quality;
• To introduce the research results to public.

Project Results:

• Research program has been worked out;
• At least 300 customers of Ivano-Frankivsk oblast Court of Appeal, Ivano-Frankivsk city court, and Kolomiya city court services have been questioned;
• Summary report has been edited and published;
• 1 regional conference has been conducted; the research results have been introduced to public;
• Court performance quality increasing recommendations have been worked out and introduced to stakeholders.